Most major businesses use call centers to interact with their customers .A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.
The centralization of call management aims to improve a company's operations and reduce costs, while providing a standardized, streamlined, uniform service for consumers. To accommodate large customer bases, large warehouses are often converted to office space to host all call centre operations under one roof.
BSC Contact Center portfolio enable enterprises to engage with their customers in new ways that set them apart from the competition. By providing blended multimedia capability and outbound calling campaigns that utilize existing TDM investments or powerful converged IP infrastructures, businesses have the advantage of choosing their optimum deployment approach. What really sets our contact center solutions apart are their scalability and flexibility, a powerful virtual contact center with agents and supervisors located anywhere a secure IP connection can be made.