BSC has vast experience in providing various offshore BPO services to several companies and 'growth innovators'. We provide back office processing services to both retail and corporate customers. The cost of acquiring a new customer is five times the cost of retaining an old one. And hence it is important that your customer interaction is managed in the best possible way. Customer Interaction Services at BSC are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest.
Our portfolio includes a whole gamut of customer facing offerings including 24x7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services. We serve multiple industries including insurance, collection, financial services companies, retailers and OEM's.
BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support. The endless opportunities IT provides, stimulates (cross-border) BPO activities. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing
Our support for various processes have been clubbed under the following broad services: Customer Interaction Services
- Client Care Data Processing
- IT Technical Support Services
- Recovery & Collection
- Technical Help-desk services
- Tele calling and other Tele services
- Back Office Services
- Data Processing
The key benefits of using our customer interaction services include:
- Improved customer service levels
- Reduced customer support / marketing costs
- Higher sales conversion rate
- Enhanced flexibility to manage service peaks and troughs through product lifecycles
- Homogeneous, clearly defined processes across geographies
- Greater coverage and number of interactions with customers
